Terms of Trade

The following terms of trade are set to be informative, clear and fair. We believe it is imperative to operate in an open and customer friendly manner. By the use of our service you agree to abide to our terms of trade.

Our office is open Monday - Friday 9.00 am to 5.00 p.m. and is operated by professional, competent and above all friendly colleagues who are ready to help. In the event that the offices are at any time unoccupied and out-of-Hours a telephone answering machine is in operation. It is our intention to return your call within the same working day, other than at weekend when calls we be returned on a Monday morning.

Our telephone order service is second to none, and it is our aim to process orders within 24 hours. Any delivery discrepancies must be notified within 7 days of invoice to LBF Trade Ltd.
We have a policy of no minimum order even for telephone re-orders and units of one are more than acceptable.

All Invoices are due on presentation unless by prior agreement with LBF Trade Ltd
All goods supplied shall remain the property of LBF Trade Ltd until full payment is made. In default of which LBF Trade Ltd will instigate legal action for recovery of the goods or their value.

We have a minimum postage and packing charge of £2.50 for items sent by Royal Mail and £7.50 for items sent by Courier. The decision to use Royal Mail or courier is based on the weight of the goods to be sent and to ensure the lowest possible charge is made to the customer.

Account Terms;
Customers wishing to establish a credit account should initially make a written application containing two trade references. Full details of our account terms will be provided on request.

Customer Service:
On receipt of your order please notify us straight away of any problems so that we are able to promptly rectify them. We pride ourselves on the quality of our products so we are pleased to offer a 30 day replacement period from date of order.
Please do not hesitate to contact us with any queries or problems you may have, suggestions will be welcome.
Most of all thank you for your custom.